Refund & Cancellation Policy
Last updated: 16 August 2026
Wallet top-ups
Money added to your in-app wallet is meant to be spent within VoterSlip Generator. It cannot be transferred to another account or redeemed for cash. If you have a balance you no longer need, you can ask us to return it — see below.
Returning unused wallet balance
You can ask us to return money sitting unused in your wallet. Email support.aigentools@gmail.com from the email address your account is registered with, telling us how much you would like returned. We may ask for your registered mobile number to confirm it is you.
Money is returned only to the payment method it came from — the same UPI app, card or bank account you used to top up. We cannot send it to a different account, to someone else, or as cash. This is how a refund works at our payment provider, and it also protects you: nobody who gets into your account can move your balance anywhere but back to you.
What you should know before asking:
- Only unused balance can be returned. Money already spent on jobs that completed is not returnable.
- The smallest amount we can return is ₹10.
- A top-up can only be sent back to its source for a limited period after it was paid — about six months, set by our payment provider, not by us. Balance funded by older top-ups cannot be returned this way, so please do not leave a balance sitting indefinitely if you know you will not use it.
- We will process a valid request within 3 working days. The money then usually reaches you in 5–7 working days, and in some cases up to two weeks — once we have issued the refund, how quickly it arrives is in the hands of the payment provider and your bank.
- Your wallet balance goes down by the amount returned. You will see it in your in-app transaction history as "Returned to your payment method".
- We may hold or decline a request while there is an unresolved payment dispute, chargeback, or suspected fraud on the account.
If you are closing your account, ask us in the same way and we will return whatever unused balance we can, on the same terms.
Failed jobs are refunded automatically
You are only ever charged once a job (PDF extraction or voter slip generation) completes successfully. If a job you've already been charged for fails to complete, the app automatically credits the full amount back to your in-app wallet balance — no request or waiting period needed.
Accidental or incorrect top-up
If you believe you were charged the wrong amount, or a top-up payment succeeded on your bank/UPI app but didn't reflect in your wallet balance within a reasonable time, contact us within 7 days at support.aigentools@gmail.com with your payment reference, and we'll investigate and correct it.
Cancellations
Because jobs are billed only on successful completion (not on submission), there is nothing to "cancel" mid-job — closing the app or choosing not to save a result before payment simply means you were never charged for it.
Contact
For any billing question, email support.aigentools@gmail.com.